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The player from California had requested a withdrawal prior to submitting this complaint. The Complaints Team had attempted to resolve the issue by reaching out to the casino for clarification. However, as the casino did not respond, the complaint was closed as 'unresolved', which may have negatively impacted the Canadian casino customer support's rating. The Complaints Team had attempted to assist by requesting further communication from the casino to justify the reduced withdrawal limit. However, due to the player's lack of response to inquiries, the complaint was ultimately rejected.
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