Terms & Conditions

1- Article


In these General Terms and Conditions, the terms mentioned below have the following meaning, unless expressly stated otherwise.


Terms & Conditions: Terms & Conditions As Stated Below.


Starsgrp: Starsgrp is the trade name of the company and is registered with the Chamber of Commerce under number 83656480. Starsgrp is a company with a website where service providers can register and where users can make an appointment with a service provider of their choice. Starsgrp acts as a broker, bringing supply and demand together. Starsgrp is the service provider that makes the use of its website available to both the potential customer (user) and the provider (service provider).


Agreement: Any agreement between Starsgrp and the User intended to provide the Services.

User: “Natural Person (Consumer)” The person who has accepted the validity of these General Terms and Conditions, who is not engaged in the exercise of a profession or business, and who uses the website to make an appointment or provide a service to to ask.


Service Provider or Service Provider: engaged in the exercise of a profession or business or legal entity (enterprise), who practices a profession or business and uses the Website to sell his/her services.


Service: All acts, in whatever form, performed by Starsgrp on behalf of or on behalf of the User. Starsgrp's services consist of making its website available to users, facilitating the conclusion of the agreement between the user and the service provider and forwarding the .agreements to the service provider.


Delivery: the material, service or good.


Appointment: The appointment that the user makes via the website with the service provider, based on the offer made by the service provider.


Website: The website (platform) and/or (mobile) application of Starsgrp on which Starsgrp brings together supply and demand www.starsgrp.com. In addition to the Starsgrp website, there is also an app (mobile) that offers similar functionality. An Application (Mobile) is also included in these general terms and conditions on the Website.


2- Article

 Applicability of the General Terms and Conditions

  1. These Terms and Conditions apply to all Starsgrp offers and to any agreement between Starsgrp and the Service Provider regarding the User's use of the website.


  1. The application of any terms and conditions to the user or service provider is not expressly denied without reference to Starsgrp.


  1. Deviations from these General Terms and Conditions are only valid if expressly agreed in writing with Starsgrp.
  2. If one or more provisions of these general terms and conditions are wholly or partially void or should be nullified, the other provisions of these general terms and conditions will remain in force and the parties will, in mutual consultation, replace the void/voted provision (s) with a provision has the same meaning as the original pronunciation.


  1. Uncertainties about the content, explanation or situations that are not regulated in these general terms and conditions will be assessed and explained in the spirit of these general terms and conditions.


  1. These general terms and conditions also apply to additional, amended and ongoing agreements with the user.



  1. The service provider offerings are published by Starsgrp on the website based on the information provided by the service provider. Starsgrp is not responsible for the content and validity of the offering and/or information about the service provider on the site.


  1. By accepting these General Terms and Conditions, the User is aware of the contents of the Offer as well as of his rights and obligations associated with the acceptance of the Offer by booking and/or paying for the Agreement.


  1. Starsgrp is the sole intermediary in the conclusion of the agreement between the user and the service provider. Starsgrp is/will not be a party to the above agreement.


Article 4 Conclusion Of Agreement With Service Provider (Agreement)

  1. The Agreement is concluded when the User sets a deadline by agreeing to make an appointment during the booking process on the Website.


  1. Starsgrp will send an electronic confirmation of the appointment to the User at the email address provided by the User.


  1. The agreement can only be performed by the service provider if the user provides complete and correct contact details, name and address details when making the appointment. The user is obliged to report the inaccuracy in the said payment details to Starsgrp or the service provider immediately upon discovery.


  1. By booking an appointment, the User immediately enters into an agreement with the Contractor for the execution of the Offer chosen by the User. Unless otherwise agreed with the relevant service provider, the user is bound by the agreement and the user is not entitled to a refund of the money already paid.


Article 5 Cancellation Or Amendment Of The Agreement With Starsgrp

  1. Unless otherwise agreed, the user can cancel the appointment with the service provider up to 24 hours before the start of the appointment.


Cancel the time for which the appointment was scheduled. Starsgrp will communicate confirmation of the cancellation of the appointment to the user, and payment can only be made to the same account as the account with which the user paid for the appointment. In case of cancellation, Starsgrp will charge the user a fee as additional costs will be incurred during the refund.

  1. The service provider has the right to cancel the appointment if the user does not provide his data completely and/or correctly.


  1. Starsgrp has the right to refuse an appointment or cancel an agreement on behalf of the Service Provider if Starsgrp suspects abuse of the user account / the validity of the agreement. Starsgrp will also report abuse to the police.


  1. The money already paid by Starsgrp will be refunded to the same account as the account the user paid for the appointment as soon as possible when the payment is completed by Starsgrp.


  1. If the user changes his agreement with the service provider to a cheaper or more expensive one, an additional amount or refund will be requested. This additional payment or refund will incur additional costs, which will be charged to the user. The amount of the additional costs depends on the method of payment and the amount of the additional costs will be transferred to the user after cancellation.


Article 6 Payment

  1. At the time the User terminates the appointment, the User is obliged to pay the Service Provider for the appointment, in accordance with the advertised services chosen by the User. The user can pay for the appointment via the website, or pay on the website of the service provider, or directly if necessary.


  1. Starsgrp has the right to receive payments (online) from the User on behalf of the Service Provider.

Article 7 Use of the Website

  1. The user bears an independent responsibility for the use of the site. The user is at all times obliged to comply with the previous and following rules when using the site.


  1. The User is not permitted to copy and/or reproduce, publish or modify (the content) of the Website without Starsgrp's prior written consent.
  2. The user is prohibited from infringing the copyrights and intellectual property rights of Starsgrp, as well as the name of Starsgrp. All copyrights and intellectual property rights arising out of the activities of Starsgrp (including: the website), including - but not limited to - graphic designs, ideas and the like belong solely to Starsgrp and are not expressly transferred to the user.


  1. User warrants that all information, which Starsgrp indicates is necessary and which User should reasonably understand to be necessary to access and/or use the Site, will be provided to Starsgrp.


  1. Starsgrp is not liable for damage of any kind caused by Starsgrp relying on incorrect and/or incomplete information provided by the user, unless Starsgrp has become aware of the incorrectness or incompleteness.


  1. The user is at all times responsible for all data and information that he places on the website or in his account. If the user suspects that the information provided by him is incorrect or incomplete, the user will immediately report the correct information to Starsgrp. The user must keep his/her data up-to-date and can change his/her data in his/her own account for this purpose.


  1. The user is obliged to respect all technical safeguards and other facilities of the Starsgrp website, as well as the intellectual property rights therein.
  2. The user must refrain from:


- Posting and distributing information through the Starsgrp website, in violation of worldwide laws and regulations, including in any way: data without the permission of the copyright and intellectual property owner, defamatory information, information that is offensive, discriminatory, threatening is, information that is racist and/or hateful in nature, information that contains child or criminal pornography, information that violates the privacy of third parties (including stalking), as well as dumping, viruses, spam, backlinks and hyperlinks (leading to such information that refers to third party websites), loans and/or Lotteries and/or games of chance (gambling), drugs and other content that may harm the internet or e-mail traffic of third parties.


- Initiating and/or downloading processes or programs of which the user knows or can reasonably suspect that this hinders or causes damage to Starsgrp or third parties, whether or not by the website itself.


  1. Starsgrp shall not be liable for damages caused by complications related to the availability or operation of third party information, as well as for damages resulting from use of the Site in violation of the Terms or for purposes other than those for which the Site is intended . designed.


Article 8 Availability Location

  1. Starsgrp makes every effort to inform the user as well as possible about the services of Starsgrp, but cannot guarantee that the services will always meet the expectations of the user. Starsgrp makes every effort to provide (access to) the Website to the User uninterrupted to the extent possible, but does not guarantee the full availability of the Website at all times. Starsgrp has the right to suspend use of the Site if it believes there is a risk to the faultless operation of the Site. Furthermore, Starsgrp has the right to take any measures it deems reasonably necessary to ensure the proper functioning of the Site.


  1. Starsgrp only offers the use of the site. Starsgrp is in no way involved in the formation or performance of any agreement between users and service providers, but we do respond and investigate complaints.


  1. Starsgrp is not responsible and/or has no influence on the service provided by service providers. All information and numbers displayed on the site are subject to spelling or typing errors. Starsgrp is not responsible (for any damages) if the services do not meet the user's expectations.


  1. In the event of criminal (possible) acts, Starsgrp has the right to report this and to hand over the data provided by the User to the relevant authorities, as well as to perform all acts required of him in the context of an investigation. Starsgrp has the right to deny the user access to the site and/or to terminate the use of the site.


  1. In addition to the obligations arising from the law, damage resulting from incompetence or failure to act in accordance with the provisions of these general terms and conditions is for the account and risk of the user.


  1. The User is responsible for appropriate security of the (mobile) device on which the Website is used, as well as for securing and maintaining the confidentiality of his login details.


  1. In the event of any infringement of Starsgrp's or any third party's rights and/or unlawful acts by the user, and to the extent of any violation of Starsgrp's rights, Starsgrp shall also have the right to terminate the user's account. user or otherwise restrict the use of the user account. Starsgrp will remove all infringing/malicious information immediately. Starsgrp is in no way responsible for any damage to the User, of any kind, caused by the User's actions.


  1. If Starsgrp finds that a user is abusing his account, in the broadest sense of the word, Starsgrp will delete and/or ban the user's account.

Article 10 Limitation Of Liability

  1. Starsgrp shall not be liable if it is unable to meet its obligations due to force majeure, nor can it assume any obligation if it is prevented from doing so as a result of circumstances beyond its control, or attributable to it under the law, legal act or generally accepted views. Force majeure is in any case understood to mean, including but not limited to what is understood in these General Terms and Conditions, law and jurisprudence, (i) force majeure of suppliers of Starsgrp, (ii) failure to properly perform the fulfillment of the obligations of Starsgrp. suppliers, (iii) defective goods, equipment, software or materials from third parties, (iv) government measures, (v) power failures, (6) outages of the internet, data network and communication facilities (for example due to: cyber crime and hacking), (7) Natural disasters, (8) War and Terrorist Attacks, (9) General Transportation Problems, (x) Strikes (11) Other situations beyond Starsgrp's control which, temporarily or permanently, prevent it from fulfilling its obligations.


  1. To the extent no statutory provision is otherwise, Starsgrp excludes all liability for damages incurred by the user on the basis of (i) the use of the Starsgrp services, (ii) the purchase of services through the Website, (iii) the unavailability or complete unavailability of the Website or secure, (iv) changes to or to the Website or Starsgrp Services and (v) any incorrect and/or incomplete information on the Website.


  1. Starsgrp excludes all consequential damages. This also includes all indirect damage, trading loss, loss of profit and/or loss suffered, lost savings, damage due to business interruption, financial loss, delay damage, interest damage and immaterial damage.


  1. If Starsgrp is found liable, its liability is limited to a maximum of €250.


Article 11 Compensation And Limitation Period

  1. The user indemnifies Starsgrp against claims by third parties for damages caused to them based on (i) the use of the Services purchased through the Website, (ii) the use of the Starsgrp Services, (iii) the illegal content of the Offer and/or the Services (4) Conclusion of an agreement based on the offer.
  2. All claims by the User due to defects on the part of Starsgrp if these have not been reported to Starsgrp in writing and for reasons within six months after the User knew or could have known the facts on which his claims are based. One year after termination of the agreement between Starsgrp and the Service Provider, Starsgrp's liability will lapse.

Article 12 Processing Of Personal Data And Privacy

  1. Starsgrp operates in accordance with current privacy laws and regulations. In connection with the processing of personal data by Starsgrp, it has drawn up a privacy statement, which can be consulted on its website.


  1. Starsgrp handles the (personal) data of the user with care. Starsgrp will not keep personal data for longer than necessary.


  1. Personal data will only be processed in the context of performing the Starsgrp Services. Starsgrp will not process personal data for any other purpose.


Article 13 Complaints

  1. If the user is not satisfied with the services of Starsgrp, the user has the right to file a complaint. User is obliged to report such complaints as soon as possible, but no later than 7 days after the relevant reason that gives rise to the complaint. Complaints can be made in writing to Starsgrp with the subject 'Complaint and User..


  1. Before Starsgrp can handle the complaint, the complaint must be sufficiently substantiated and/or explained by the user. If the complaint is not sufficiently substantiated and/or explained, Starsgrp will inform the user that the complaint is not sufficiently substantiated and/or explained and Starsgrp will not respond substantively to the complaint.
  2. Starsgrp will respond substantively to the complaint as soon as possible, but no later than 7 days after receipt of the complaint.


  1. Both parties will try to reach a solution together.


Article 14 Changes To The General Terms And Conditions

  1. Starsgrp is free to change (parts of) the website, as well as the content of its services.


  1. The changes also apply to agreements already concluded.


  1. Starsgrp will notify the user of changes by email if it deems it necessary.


  1. All disputes arising as a result of or as a result of the agreement between Starsgrp and the user, or as a result of the use of the site by the user, will be settled by the competent court of the court in overijssel, unless on the basis of mandatory law another competent court.